Returns & Refunds
We want you to love what arrives at your doorstep.
Every Cast & Timber order is carefully inspected, thoughtfully wrapped, and prepared by hand in our workshop, where every piece begins its journey to become part of your story. If something is not quite right, please let us know. We will do everything we can to make it right.
Standard Returns
You may request a return within 30 days of delivery.
To help us process your return smoothly, please contact us before sending anything back. Items should be unused, in their original condition, and include the original packaging whenever possible.
Once your return is approved, we will provide the return instructions. After the item is received and inspected, an approved refund will be issued to the original payment method. Your bank or card provider may need additional time to post the refund.
Return Shipping
If you received the wrong item, your order arrived damaged, or the product is defective, Cast & Timber will provide a prepaid return shipping label whenever a return is required.
For returns due to a change of mind, ordering the wrong item, or similar circumstances, the customer is responsible for return shipping costs.
Please use the return label and instructions we provide so your package can be tracked and properly matched to your order.
Damaged or Defective Items
Although every order is carefully inspected and packaged, damage can occasionally occur during transit.
If your order arrives damaged or defective, please contact us within five business days of delivery and include clear photos of the item and the shipping packaging.
Please keep the item and its packaging until we have reviewed the claim. In many cases, a damaged or defective item will not need to be returned.
If a replacement is available, we will gladly send one at no additional cost. If the item is no longer available, we will issue a full refund or, if you prefer, provide store credit.
Order Cancellations
You may request to cancel an order before it has shipped.
Because we work hard to prepare and ship orders quickly, many orders begin processing shortly after they are placed. Once an order has shipped or entered carrier transit, it can no longer be canceled.
If you no longer need the item after it has shipped, you may request a return after delivery under this policy.
Items That Cannot Be Returned
Unless they arrive damaged or defective, the following items are not eligible for return:
- Personalized or custom-made items
- Gift cards
- Clearance or final sale items when clearly marked as such
Product Availability
We make every effort to keep our inventory accurate and inspect each item before shipment.
On the rare occasion that an item is unavailable or does not meet our quality standards, we will contact you promptly and issue a full refund for the affected item.
Still Have Questions?
We are a small business, and every customer matters to us. If you have questions before or after your purchase, please contact the Cast & Timber Team. We are always happy to help and will work with you to find the best available solution.