Shipping Policy

Every Cast & Timber order is carefully inspected, thoughtfully packaged, gift wrapped in kraft paper, tied with twine whenever practical, and prepared with the same attention to detail that has earned hundreds of five-star customer reviews.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

While we allow up to two business days for processing, most orders ship the same business day or the following business day. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Carriers

We ship using trusted carriers including USPS, UPS, and FedEx.

Every order includes a tracking number, which will be emailed once your shipment is on its way.

For orders that qualify for free shipping, we reserve the right to select the shipping carrier that provides the best combination of service, reliability, and value.

If a shipment is being delivered to a P.O. Box, we will use a carrier that can accommodate that address whenever possible.

Delivery Estimates

Estimated delivery dates shown during checkout are estimates only and are not guaranteed.

Once your package has been accepted by the shipping carrier, delivery times are outside of our control. Weather, holidays, carrier delays, and other unforeseen events may occasionally affect delivery schedules.

For the most up-to-date tracking information, please use the tracking link provided in your shipment confirmation email or visit the carrier's website directly.

Shipping Address Accuracy

Please verify your shipping address carefully before completing your order.

To help protect our customers and reduce shipping fraud, Cast & Timber ships only to the shipping address entered during checkout.

If you discover an incorrect shipping address immediately after placing your order, please contact us as soon as possible. If your order has not yet shipped, we may be able to cancel it so that you can place a new order using the correct address.

Once an order has shipped, we cannot change, reroute, or redirect the package.

Receiving Your Delivery

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.

If a carrier determines that a delivery location is unsafe or inaccessible, the carrier may reschedule delivery, leave instructions, or require pickup from a local carrier facility.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, first check around your property, with neighbors, and with your local carrier. If the package still cannot be found, contact the shipping carrier promptly to report the issue and begin a claim when applicable.

Cast & Timber is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided at checkout.

Damaged Orders

We carefully package every order to help ensure it arrives safely.

If your order arrives damaged, please contact us within 5 business days of delivery and include clear photos of the damaged item and the shipping packaging. After reviewing the damage, we will arrange a replacement when available or issue an appropriate refund.

Questions?

If you have questions about your order or shipping, please contact the Cast & Timber Team. We are always happy to help.